This week saw our senior management team and product leads head out across the network, visiting over 40 branches and more than 300 customers. Over the course of three days, our top teams have been checking in with customers across the network, concentrating on drifting and non-spending accounts to win back business with branches.
Feedback from the tour has been extremely positive, there was real appreciation of the time dedicated to visiting customers on their premises. The opportunity to hear more about their business challenges and requirements and how we can work with them to overcome any barriers to more business was greatly appreciated.
Head of Marketing and Communications James Onions said: “I’ve really enjoyed being out in the network learning more. Thanks go to our teams and of course our loyal customers for taking time to make this such a valuable exercise. Everyone was keen to share ideas and it couldn’t be clearer that energy is high right now. GSF Car Parts is creating real excitement for staff and positive impact for customers.”
Senior Category Manager Hardik Solanki said: “It’s been a really busy and productive week visiting branches and customers. I’ve gained some great insights and learned more about what the network faces on a day to day basis. We’ve reassured customers that we’re committed to their success and even with tough competition, we’re not just holding our ground but managing big wins. There’s lots of opportunities available and it’s an exciting time.”
Chief Customer Officer Al Preston said: “Our people in the network are our most precious and valuable asset. We’ve all loved getting to meet everyone properly and seeing the fantastic relationships throughout the network. I’d like to thank everyone for rolling their sleeves up and getting stuck in, it’s been a great week.”
It’s a perfect time to connect with customers, rebuild any relationships with drifting accounts and ensure everyone is aware the many ways GSF can benefit their business.
