Frank Brown Garage was first established by Frank Brown himself back in 1957. It was later passed down to his daughters, who continued to run the village workshop for many years. When they eventually decided to retire, it marked the end of an era, but also the start of a new chapter.
Two years ago, the business was taken over by its new owner, Jack. With fresh ideas, a commitment to modernisation, and a strong focus on customer service, he has transformed the garage, while staying true to its community roots.
How did the garage begin?
Jack: I spent six months working alongside Frank’s daughters, learning the ins and outs of the business, before officially taking over.
From there, I focused on introducing new technology, improving presentation, and taking on more complex work. It’s been a busy couple of years, but the progress has been worth it.
Biggest achievements so far?
We’ve massively expanded what we offer. Previously, the garage focused mostly on MOTs, basic servicing, and quick repairs like brakes. Now, we handle more advanced work like EVs, hybrids, and wet belt replacements.
We’ve grown from three technicians to six and upgraded the front-of-house experience with a proper reception setup. The whole place looks and feels more professional.
What sets you apart?
We’ve carved out a niche in wet belt replacements, especially on Honda, Ford, and Peugeot vehicles. That’s become our bread and butter, and we push that on our socials rather than trying to compete on MOTs and routine servicing where bigger brands dominate.
What really sets us apart is the customer service. Every customer gets a quote before any work is done, and they always know what they’re paying before stepping through the door. If there’s any uncertainty, we quote upfront and explain why. It saves awkward conversations and helps build trust.
Why did you join Servicesure?
I used to work with GSF, so I was already familiar with Servicesure. When I took over the garage, I could also see the potential benefits.
The Servicesure national warranty alone is a great backup. We had a customer once who needed a part replaced and was travelling. If anything went wrong, they’d be able to go to another Servicesure garage elsewhere in the country and get help.
Beyond that, the winning factor for me has been the knowledge-sharing. I’ve picked up loads of ideas from other garages during Servicesure sessions and networking. You hear how others are running their operations, pick the bits that work, and apply them in your own business. That’s been genuinely valuable.
What’s next for Frank Brown Motor Engineers?
We already have another site on the other side of town, and we’re planning to open a third site. We’re still figuring out how it’ll all tie together, but it’s another big step.
Long-term, I want the structure in place for someone else to eventually take over, just like I did with Frank. And if Servicesure continues to offer helpful tools and connections to support that journey, then we’ll keep that relationship going too.
